PCI Hosting Information & Guide

The guide to PCI Compliance and PCI Web Hosting

Help Centers and PCI Compliance

Maintaining security for online transactions by using a PCI compliant hosting provider and taking other measures to limit vulnerability is one thing, but how do you ensure compliance in a call center environment where cardholder data is exchanged verbally on a daily basis?

This Call May Be Recorded

Any organization that handles sensitive data from their customers, namely credit card or debit card account numbers, is responsible for ensuring that every possible step is taken to keep that data safe and secure. This extends to the recorded calls that are a typical part of life at a help center.

Whether calls are being recorded for posterity or just as part of the employee training program, storing those recordings falls under the scope of PCI DSS guidelines if cardholder data is shared during the call. With credit card fraud and ID theft both on the rise, organizations are under more pressure than ever to prevent potential security breaches.

Ignorance, as they say, is no excuse for breaking the law. If your organization handles cardholder data, they must comply with the PCI DSS standards. There are many options available for compliant call recording that don’t have to mean sacrificing great customer service. The important thing is to implement a solution sooner rather than later, and keep cardholder data safe.

If you have any questions about how to achieve and maintain PCI compliance in a call center environment, please don’t hesitate to contact us today. Our team can walk you through the necessary steps to find local providers in your area who know exactly how to handle call center compliance.